Email Support
TECHNICAL & BILLING
Questions about setup, the tracker, API, ClickHouse queries, or your subscription. Response time: typically within 4–8 hours on weekdays.
support@galor.group →SUPPORT. WE ACTUALLY RESPOND.
No ticket system. No AI chatbot. Direct email to the team that built this.
GET IN TOUCH
Documentation
DOCS & GUIDES
Installation guide, custom events, revenue tracking, API reference, consent management setup, and more.
Read the Docs →Privacy
GDPR & DATA
DPA requests, data deletion, export, privacy questions, or anything GDPR-related. Response within 30 days as required by law (usually faster).
privacy@galor.group →COMMON SETUP QUESTIONS.
How do I install the tracker?
Add one script tag to your site's
:<script async src="https://cdn.galor.group/g.js" data-website-id="YOUR_ID"></script>. Replace YOUR_ID with the ID from your dashboard. That's it.Events aren't showing up — what do I check?
First, check browser console for errors. Second, verify your website ID is correct. Third, check if an ad blocker is blocking the script. Our tracker runs from a first-party CNAME if you need to bypass blockers.
How do I track custom events?
Use the JS API after the script loads: __galor.track('button-click', { label: 'signup' }). Or use HTML attributes: data-galor-event="button-click".
How do I set up revenue tracking?
Go to Settings → Revenue in your dashboard. Add your Stripe and/or Paddle webhook secrets. Then point your Stripe/Paddle webhook to https://signal.galor.group/webhook/stripe or /webhook/paddle.
How do I add a team member?
Go to Team in your dashboard → Invite Member. Enter their email and select their role (Owner, Admin, or Viewer). They'll receive an invite link valid for 7 days.
Still stuck? Email support@galor.group — we respond the same day on weekdays.